Terms And Conditions

Terms and Conditions – Earthenstore

Last Updated: 09/04/2026

Welcome to Earthenstore. These Terms and Conditions govern your access to and use of the Earthenstore platform, including our website and mobile application. By using Earthenstore, you agree to comply with these terms.

1. Definitions

  1. “Platform” refers to Earthenstore website and mobile application.
  2. “User” refers to any individual accessing the platform.
  3. “Vendor” refers to a registered seller offering products on Earthenstore.
  4. “Customer” refers to a user purchasing products.

2. Account Registration

Users must provide accurate and complete information during registration. You are responsible for maintaining the confidentiality of your account credentials.

Earthenstore reserves the right to suspend or terminate accounts that provide false information or violate these terms.

3. Platform Role

Earthenstore acts as an intermediary marketplace connecting vendors and customers. We do not own, control, or guarantee the quality, safety, or legality of products listed by vendors.

4. Vendor Responsibilities

Vendors agree to:

  1. Provide accurate product descriptions and pricing
  2. Ensure products comply with applicable laws and regulations
  3. Fulfill orders promptly
  4. Handle returns, refunds, and customer inquiries professionally

Earthenstore reserves the right to remove products or suspend vendors who violate policies.

5. Vendor Subscription & Fees

To sell on Earthenstore, vendors may be required to subscribe to one of our plans.

5.1 Subscription Plans

  1. Vendors must select a subscription plan to access selling features.
  2. Plans may include monthly, quarterly, or yearly billing cycles.
  3. Features may vary depending on the selected plan.

5.2 Payment Terms

  1. Subscription fees must be paid in advance.
  2. Payments are non-refundable unless stated otherwise.
  3. Failure to renew a subscription may result in limited access or suspension of vendor services.

5.3 Commission & Additional Fees

  1. Earthenstore may charge a commission on each sale.
  2. Additional fees (e.g., promotional listings, featured products) may apply.

5.4 Subscription Suspension

Earthenstore reserves the right to suspend or terminate vendor subscriptions for:

  1. Violation of platform policies
  2. Fraudulent or illegal activities
  3. Non-payment of fees

6. Orders and Payments

  1. Customers agree to pay for products at the listed price.
  2. Earthenstore may use third-party payment providers to process transactions.
  3. Vendors are responsible for order fulfillment.

7. Returns and Refunds

Return and refund policies may vary by vendor. Vendors must clearly state their policies. Earthenstore may intervene in disputes where necessary.

8. Prohibited Activities

Users and vendors must not:

  1. Engage in fraudulent or deceptive practices
  2. Upload harmful or illegal content
  3. Violate intellectual property rights
  4. Attempt to disrupt platform operations

9. Intellectual Property

All content on Earthenstore, including logos, design, and software, is the property of Earthenstore or its licensors and is protected by applicable laws.

10. Limitation of Liability

Earthenstore is not liable for:

  1. Product quality or vendor conduct
  2. Losses arising from transactions between users
  3. Delays, interruptions, or technical issues

11. Termination

Earthenstore may suspend or terminate access to the platform at any time for violations of these Terms.

12. Changes to Terms

We may update these Terms at any time. Continued use of the platform constitutes acceptance of the updated Terms.

13. Governing Law

These Terms shall be governed by the laws of [Insert Country, e.g., Tanzania].

14. Contact Information

For any questions regarding these Terms, please contact:

Earthenstore Support

Email: support@earthenstore.co.tz

Website: https://earthenstore.co.tz/