Privacy Policy

Privacy Policy – Earthenstore

Last Updated: 09/04/2026

Earthenstore (“we,” “our,” or “us”) operates a multi-vendor eCommerce platform that connects buyers and sellers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile application.

By using Earthenstore, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect the following:

  1. Full name
  2. Email address
  3. Phone number
  4. Shipping and billing address
  5. Payment information (processed securely via third-party providers)

1.2 Vendor Information

If you register as a vendor, we may collect:

  1. Business name and details
  2. Identification documents (if required)
  3. Bank or payout information
  4. Product listings and transaction history

1.3 Automatically Collected Information

  1. Device information (model, OS version)
  2. IP address
  3. App usage data
  4. Log files and analytics data

2. How We Use Your Information

We use collected information to:

  1. Create and manage user accounts
  2. Process orders and payments
  3. Enable vendor services and subscriptions
  4. Improve app functionality and user experience
  5. Communicate updates, promotions, and support messages
  6. Prevent fraud and enhance security

3. Sharing of Information

We may share your information with:

3.1 Vendors

  1. Customer details (e.g., name, address) are shared with vendors to fulfill orders

3.2 Service Providers

  1. Payment processors
  2. Hosting providers
  3. Analytics services

3.3 Legal Requirements

We may disclose information if required by law or to protect our rights and users.

4. Data Security

We implement appropriate technical and organizational measures to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information only as long as necessary to:

  1. Provide services
  2. Comply with legal obligations
  3. Resolve disputes

6. Your Rights

Depending on your location, you may have the right to:

  1. Access your personal data
  2. Request correction or deletion
  3. Withdraw consent
  4. Object to data processing

To exercise these rights, contact us at the email below.

7. Cookies and Tracking Technologies

Earthenstore may use cookies and similar technologies to:

  1. Enhance user experience
  2. Analyze traffic and usage patterns

You can control cookies through your browser settings.

8. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices.

9. Children’s Privacy

Earthenstore does not knowingly collect data from children under the age of 13. If we become aware of such data, we will delete it promptly.

10. International Data Transfers

Your information may be transferred and processed in countries outside your own. We ensure appropriate safeguards are in place.

11. Vendor-Specific Privacy

Vendors are responsible for how they handle customer data received through Earthenstore. Vendors must comply with applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted with an updated “Last Updated” date.

13. Contact Us

If you have questions about this Privacy Policy, contact us:

Earthenstore

Email: support@earthenstore.co.tz

Website: https://earthenstore.co.tz/